日本語 / English
This is the support page for Arukeys ("Walk, and your own town quietly takes shape."). If you have questions or want to report a problem, please feel free to contact us at the address below.
Novasys LLC
Email: support@novasys.jp
When you contact us, please include your iPhone model, iOS version, app version, and a description of what happened so we can help you more smoothly.
Location permission is required. On your iPhone, please check that "While Using the App" is selected under Settings > Privacy & Security > Location Services > Arukeys. The app records even while the screen is locked, so we recommend using it outdoors where GPS reception is good.
An enclosed space becomes a harvest area when you bring your route back near the starting point and "close" the loop. If the route is not closed, it cannot be harvested. Please try a route that makes a full loop with enough area.
Yes. If you have signed in with Apple, Google, or email, you can continue with the same town after changing devices by signing in with the same account. In guest mode (not signed in), data is stored only on the device, so signing in is required to carry it over.
From the in-app menu, you can export all of your data and delete your account along with all associated data.